Warranty claim submission checklist

For the optional $1,500 paid plan: one year / 1,000 additional machinery hours; trucks one year / 10,000 additional miles, whichever comes first. $0 deductible per approved claim.

Notify us first—within 72 hours of discovering the failure. Email contact@oldtimers.help. The complete diagnostic and evidence package may follow afterward. Coverage review opens when the full package is supplied together. Do not wait for every attachment before sending your initial notice.

This checklist prepares a download or an email draft. It does not upload files, send email, or create a claim receipt. Attach your documents in your email application and keep proof of sending. For the separate included return guarantee, use the return report.

1. Verify timelines and identify the machine

Buyer / business nameContact phoneOriginal invoice numberEquipment / stock numberVIN / serial numberDate and time of breakdownDate and time first discoveredCurrent hours / truck mileage, with unitsCurrent machine locationDescribe the failure

I have checked the 72-hour deadline from discovery and kept proof of my initial notice.

2. Proof of purchase

Original auction invoice attached, showing the $1,500 coverage fee was paid in full.

An issued invoice is not a receipt. Include the paid invoice/payment confirmation for the purchased plan.

3. Independent mechanic diagnostic report

Official, signed report from a certified independent agricultural or heavy-equipment service technician. Diagnosis is initially at your expense.

Current machine hours or truck mileage.Exact engine/system fault codes, if applicable.Clear root-cause narrative explaining the mechanical failure.Technician name, certification details, shop details, signature and diagnostic date.

4. Photo / video evidence

Clear close-up photographs of the failed component.Wide-angle photo of the entire machine showing its current location/field state.Photo of the VIN / serial-number plate.Photo of the current hour meter or truck odometer.

5. Itemized repair estimate

Independent repair-shop quote attached, separating parts and labor.

Labor is assessed according to industry-standard flat-rate manuals.

6. Physical access confirmation

I confirm the machine is parked in an accessible location and will grant the auction house's independent inspector physical access within four business days of a request.

Do not begin repairs or teardown. Written authorization and a Claim Authorization Number are required first. Unauthorized work invalidates the affected claim under the plan terms, subject to non-waivable rights. A diagnostic report, email receipt or estimate is not authorization to repair.

Let’s get your questions answered.

Ask about the condition, what’s included or delivery to your ZIP.

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Warranty claimsubmission checklist.