Equipment support
Tell us what’s wrong.
Report a fault or an item that is not as described. You have three business days after delivery to inspect, with a separate 30-day money-back guarantee for qualifying faults or description mismatches.
Returns, clearly stated.
For a qualifying return, we pay return transport and provide a full refund, including the original delivery charge. For an eligible return, the refund is due within three business days after you submit the return report. Returns are limited to 100 additional operating hours after delivery. More than 100 additional hours constitutes acceptance and ends return eligibility; any optional paid plan remains subject to its coverage and limits only if purchased. Hickel Auction Service handles your warranty, return transport and qualifying refund; the equipment seller is the private individual or business named in your agreement. If the three-business-day inspection window is open, follow the account notice process in your agreement too. This form saves a report for the marketplace operator and does not automatically place a banking hold.
Checking your account…
Sign in to submit a reportYour submitted reports
This form stores reports for operator review; it does not send emails, arrange transport or move money. The marketplace operator must verify the purchase and coordinate any actual claim with the account administrator.
Included guarantee & optional paid coverage
Included: 30-day money-back guarantee, up to 100 additional operating hours. Optional paid plan: $1,500, one year from sale or 1,000 additional hours; trucks 10,000 additional miles, whichever comes first. $0 deductible per approved claim. The plan fee is also refunded on a qualifying return.
Coverage and exclusions · Warranty claim checklist · contact@oldtimers.help